This is Prodokraft's privacy statement, and we want you to understand how we collect and use your information when you access and use our Prodokraft marketplace E-commerce website and mobile application. We, Prodokraft Ecommerce Private Limited, own and operate this company. Throughout this statement, we'll refer to ourselves as "Prodokraft," "Company," "we," "us," or "our." As a user, we'll refer to you as "User," "you," or "your."

We understand how important it is for you to know how we handle personal information. Rest assured, Prodokraft will never have complete control over any personal information you provide. When we say "personal information" or "personally identifiable information," we mean data that can directly or indirectly identify you as an individual, either by itself or combined with other data we have.

Your Permission: Please familiarize yourself with the following policies regarding the protection and privacy of your data. If you do not consent to these terms, kindly refrain from using the platform. This includes downloading the app, using the website, etc. By resuming usage of the platform, it will be assumed that you are aware of and have given your permission based on this Privacy Policy. Contact us if you have any queries.

Our Commitment: We guarantee that we, team Prodokraft, are committed and dedicated to the protection, integrity, and privacy of your personal information. The following privacy policy shall dictate how we intend to execute this.

What Details About You Do We Collect? We collect information about our platform for legitimate reasons, such as our app, website, and other products and services. This data gathering is necessary to provide the best website and app experience.

At different points in the app and on our website, we may ask for personal data like your name, contact number, address, email address, etc. Depending on your operating system, we also need access to your location, media storage, microphone, etc.. Rest assured, our information gathering complies with the relevant rules and conditions of the App Store (iOS) and Play Store (Android).

To enhance performance and improve your experience, we may collect data about your mobile device, such as hardware model, operating system, preferred language, unique device identifier, advertising identifier, serial number, device motion information, and mobile network information.

We may also collect sensitive personal data or information, including financial details, as a result of your use of the platform and third-party Sellers' products and services. We handle and use this sensitive data responsibly, keeping your best interests in mind.

Who Do We Share This Information With? Only Prodokraft team members, including our employees, can access personal data. We do not disclose any personal information to unrelated third parties.

We share your personal information with parties involved in your transactions with third-party sellers and companies that assist us in payment processing, content delivery, customer service, data analysis, marketing, and credit risk management. These service providers are given access to the necessary data but cannot use it for other purposes. They must also follow applicable legal requirements. Additionally, we may share your information with the Indian Government/Regulations as required by the law or to protect our legal interests.

Location Data: We will require data regarding your location, which will be both network-based and GPS-based. This information shall help us deliver our services to you with less hassle. Your location-related data shall be periodically collected and sent to the relevant entities/individuals.

Children's Privacy: All Individuals under 18 cannot use our platform without parental permission or supervision.

What Is the Purpose of Collecting Your Information?

The data is collected for various purposes. To identify you - as the user, understand your preferences, customize our services according to your preferences and needs, and provide better delivery and support. Additionally, it helps us improve deliver services, offer audio-visual services, communicate with you, show interest-based advertisements, and fulfill legal requirements.

This information shall be used to improve the performance of our platform and services. By analyzing this information, we will better understand user preferences and hence be able to deliver better.

How Long Do We Keep Your Information?

We retain your information until you request its removal or until it is no longer needed. Sensitive data is kept in line with the purposes outlined in this privacy statement or for legal obligations.

Data Protection: In today’s world, we understand that the need for data protection and privacy is crucial. Thus, we have followed a set of security protocols to protect your data from unauthorized access, changes, or disclosure. The information saved on your device is encrypted and transmitted only to our cloud network. It shall be accessed only for purposes authorized by this privacy policy.

User Rights: The user can always access information, make appropriate changes and corrections, and also have the right to get data about them erased from our database. If you wish to exercise these rights, contact our Grievance Office at help@prodokraft.com.

Changes to this Policy: We regularly update our privacy policy and make modifications to reflect changes in our information handling procedures. Any updates will be effective from the date specified on the platform. You should check visit this page for updates. You have consented to the latest privacy policy version by using the platform.

Prodokraft Cares About Your Data: We understand the value of your data and take necessary precautions to protect it, but we cannot guarantee the security of information transmitted to us. If you have any queries or complaints about our privacy policy or practices, please contact us at help@prodokraft.com.